Business Line Value Package

 

Call Forwarding Variable                                                                                                                        

 

Let your calls follow you to another number!

 

How it works:

You can program your calls to ring at another number.  This service allows a courtesy call, so that our customers may notify the person at the “forward-to” number that they will be receiving calls for them.  While call forward is on, you cannot answer incoming calls.  However, you can still make outgoing calls.

 

To activate:

 

1.        Lift the handset and listen for dial tone

2.        Press * 7 2  – Listen for dial tone

3.        Dial the telephone number to which you want your calls  forwarded.

4.        When the phone is answered, your call forwarding is in effect.

 

If the line is busy, or there’s no answer:

 

5.        Hang Up.

6.        Within two minutes, repeat steps 1-4 above.

7.      You’ll hear a confirmation tone, to let you know your call forward is now working.

 

To deactivate:

 

1.        Lift the handset and listen for dial tone

2.        Press * 7 3

3.        Hang up

*NOTE:  Dial the number exactly as if you are calling directly.  For a local number, dial the 7-digit phone number.  For a long distance number, dial “1” plus the area code.

Call Forwarding Busy Line                                                                                                                 

 

Prevent missed calls or busy signals.

 

How it works:

You can program your calls to ring at another number if your phone is busy.

 

To activate:

1.        Preprogrammed – this feature must be activated by FiberNet. 

Please contact customer service by dialing 1-800-320-6144.

Call Forwarding Don’t Answer                                                                               

 

Prevent missed calls when you don’t answer the phone.

 

How it works:

You can program your calls to ring at another phone if the incoming call is no answered within the allotted time.  The allotted time is in 6-second increments and ranges from six to sixty seconds.

 

 

To activate:

1.        Preprogrammed – this feature must be activated by FiberNet. 

Please contact customer service by dialing 1-800-320-6144.

Call Waiting/Cancel Call Waiting                                                                          

 

How it works:

Call Waiting lets you take another call when you’re already talking on the phone! A special tone indicates that you have a second incoming call.  This service increases the chances that calls will be successfully answered.

 

To Answer Call Waiting:

When you’re on the phone, a special tone tells you a second call is waiting.

After hearing Call Waiting Tone

1.        Press switch-hook – your first caller is automatically placed on hold, while your connected with the second caller.

2.        Begin Conversation

 

To return to original call:

1.        Press switch-hook

2.      Begin Conversation

*NOTE: You will only be able to receive one call at a time with call waiting service. Only two call waiting tones are heard in between 10-second intervals.  Call waiting tones are not heard during dialing. If you have call forwarding features activated, it takes precedence over call waiting. Incoming calls will be forwarded and you will not hear a call waiting tone.

 

 

To Cancel Call Waiting: (this feature is always included with call waiting)

There may be times when you would like to temporarily cancel call waiting. Cancel call waiting allows you to do so when you don’t want your current conversation to be interrupted. Call waiting reactivates when you hang up.

 

To activate before placing a call:

1.        Lift the handset

2.        Press * 7 0

3.        Listen for dial tone

4.        Dial number you want to call

 

To activate during a call:

1.        Press switch-hook

2.        Press * 7 0

3.      You are automatically returned to the call in progress

*NOTE: As soon as the call is complete and you hang up the phone, call waiting returns automatically to your phone.

Three Way Calling                                                                                                   

 

Three way calling let’s you add a third party to your existing conversation.

 

How it works:

 

To add a third person to the call:

1.        Press and quickly release the switch-hook to place the first person on hold.

2.        Listen for dial tone.

3.        Dial the third person’s phone number.  (If you have speed dial, you may dial one of your codes instead.)

4.        When third person answer’s, announce conference before making it a 3-way conversation.

5.        To make 3-way connection, press and quickly release the switch-hook.

6.        Begin Conversation

 

To cancel the 3-way call:

1.        If the third person did not answer, or you wish to disconnect them, just press and quickly release the switch-hook.  You’ll be reconnected to the person holding.

2.        To end the call completely – simply hang up.

*NOTE: When the 3-way call includes long distance, you pay only for the call’s you make.  Call waiting does not work during a 3-way call.

Speed Dial                                                                                                                 

 

Speed dial makes it easier for you to call your most frequently dialed numbers with faster access. Speed dial provides storage and easy dialing for up to 8 numbers.

 

How it works:

 

To program your speed dial list:

1.        Lift the handset and listen for the dial tone.

2.        Press * 7 4

3.        Listen for the dial tone.

4.        For 1 digit speed dialing: Assign a speed code digit by choosing any number 2-9 for each telephone number.

For 2-digit speed dialing: Assign a speed code digit by choosing any number 20-49 for each

Telephone number.

5.        Dial the telephone number you wish to assign to that speed code. (For long distance calls, be sure to include “1” plus the area code.)

6.        Listen for confirmation tone.  Repeat steps 1-5 to add each number on your list or to change an existing number.

7.        Hang up.

 

To call someone on your Speed Dial list:

1.        Lift the handset and listen for the dial tone.

2.        Dial the one or two-digit speed code, then press #

 

To change your Speed Dial list:

1.        Lift the handset and listen for the dial tone.

2.        Press * 7 4

3.        Listen for the dial tone.

4.        Dial the one or two-digit speed code you wish to change.

5.        Listen for the cancellation tone, then the dial tone.

 

Business Line Security Package

 

Ultra Forward                                                                                                           

 

Ultra forward allows you to forward your calls from any telephone other than the one to which the service is assigned anytime, any day. 

 

How it works:

 

To Call Forward from a remote location:

1.        Lift handset and listen for the dial tone.

2.        Dial the appropriate access toll free number nearest to you: (This will be your access number)

Ø       1-866-544-9900

(Includes: Charleston, Huntington, Ripley, Summersville, Parkersburg, Pennsborro, Peterstown, Milton, Logan) 

Ø       1-866-700-7052

(Includes: Bridgeport, Buckhannon, Clarksburg, Elkins, Fairmont; Morgantown; New Martinsville, Sutton, Weirton, Weston, Wheeling)

Ø       1-866-638-9209

(Includes: Bluefield, Athens, Princeton, Welch)

Ø       1-866-638-9210

(Includes: Martinsburg, Keyser, Frederick MA, Hagerstown MA, Cumberland MA)

Ø       1-866-638-9210

(Greensburg PA, Uniontown PA, Washington PA)

Ø       1-866-700-7053

(Includes: Altoona PA, Johnstown PA)

 

3.        Listen and follow the instructions that you hear.

4.        When it asks you to enter your telephone number, enter your telephone number call forwarding is activated on.

5.        Enter your PIN number. (1234 or last 4 digits of your telephone number)

6.        Press * 7 2 to activate yourcall forwarding

7.        Press 1 to select call forwarding

8.        Enter the telephone number you wish your calls to forward to.

9.        Listen for confirmation tone.

10.     Hang up

 

To cancel call forwarding from a remote location:

1.        Follow Steps 1 – 5

2.        Press * 7 3 to cancel your call forwarding.

3.        Listen for confirmation tone.

4.        Hang up

Caller ID (Basic & Deluxe)                                                                                     

 

With Caller ID you know who is calling, before you answer your phone. Caller ID basic shows you the number of the person calling, while Caller ID deluxe lets you see the name and number of each person calling you.

 

How it works:

1.        When you receive a call, wait until your telephone completes the first ringing signal.

2.        The telephone number of the person calling you will automatically appear on your display screen.

*NOTE:

·          Subscription to Caller ID requires the purchase of a display telephone or an add-on display unit. 

·          The letter “P” or “PRIVATE” appears on your screen, the caller may have blocked the display of their number by pressing *67 before placing the call.  You can choose whether or not to answer the call.

·         If “UNKNOWN NAME/NUMBER” or “OUT OF AREA” or “O” appears, the caller is in an area that does not support Caller ID services.

Call Trace                                                                                                                 

 

Call Trace allows you to activate a trace record of the last incoming call.

 

How to use:

1.        Lift the handset and listen for the dial tone.

2.        Press * 5 7

3.        Listen for the confirmation announcement telling you a number to dial.

4.        Call that number & report that you have dialed call trace. Please provide date and time.

*NOTE: The traced number will only be released to the law enforcement office handling your case.  Phone companies are not permitted to release a traced telephone number to any customer.

Call Block (Selective Call Rejection)                                                                                  

 

Call block allows you to block specific numbers from being able to call you.

 

How to use:

1.        Lift handset and listen for the dial tone.

2.        Press * 6 0

3.        Follow the automated voice prompts to program the numbers you want to block from calling you.

 

To cancel or edit your call block list:

1.        Lift handset and listen for the dial tone.

2.        Press * 8 0

3.        Follow the automated voice prompts to edit your call block list.

Priority Call (Selective Distinctive Ring)                                                           &