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Welcome to West Virginia FiberNet! | |
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Support Home || Feature Instructions || Voicemail Instructions || Service Availability || Contact Support || Acceptable Use Policy || FAQs |
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Business Line
Value Package:
The following options are available with the Business Line Value Package. Detailed setup and configuration instructions can be found by clicking on one of the links below.
Speed
Dial*
*Available
to Centrex Package only.
All
features are available individually.
Business Line Security Package:
The following options are available with the Business Line Security Package. Detailed setup and configuration instructions can be found by clicking on one of the links below.
*Available
to Centrex Package only.
All
features are available individually.
Other Available Features:
Identa Ring
Call
Pick Up/Directed Call Pick Up*
(Anonymous
Call Rejection is available to all customers)
*Available
to Centrex Package only.
All features are available individually.
Call
Forwarding Variable
Let your calls follow you to
another number!
How it works:
You can program your calls to ring at another
number. This service allows a courtesy
call, so that our customers may notify the person at the “forward-to” number
that they will be receiving calls for them.
While call forward is on, you cannot answer incoming calls. However, you can still make outgoing calls.
To activate:
1.
Lift
the handset
and listen for dial tone
2.
Press * 7 2
– Listen for dial tone
3.
Dial the telephone
number to which you want your calls
forwarded.
4.
When the phone is
answered, your call forwarding is in effect.
If
the line is busy, or there’s no answer:
5.
Hang Up.
6.
Within two minutes,
repeat steps 1-4 above.
7. You’ll hear a confirmation tone, to let you know your call forward is now working.
To
deactivate:
1.
Lift
the handset and listen for dial tone
2.
Press
*
7 3
3.
Hang
up
*NOTE: Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial “1” plus the area code.
Prevent missed calls or busy signals.
How it works:
You can program your calls to ring at another number
if your phone is busy.
To activate:
1.
Preprogrammed
– this feature must be activated by FiberNet.
Please contact customer service by dialing
1-800-320-6144.
Prevent
missed calls when you don’t answer the phone.
How
it works:
You
can program your calls to ring at another phone if the incoming call is no
answered within the allotted time. The
allotted time is in 6-second increments and ranges from six to sixty seconds.
To
activate:
1.
Preprogrammed – this
feature must be activated by FiberNet.
Please
contact customer service by dialing 1-800-320-6144.
Call Waiting/Cancel Call Waiting
How
it works:
Call
Waiting lets you take another call when you’re already talking on the phone! A
special tone indicates that you have a second incoming call. This service increases the chances that
calls will be successfully answered.
To
Answer Call Waiting:
When
you’re on the phone, a special tone tells you a second call is waiting.
After
hearing Call Waiting Tone
1. Press switch-hook – your first caller is automatically placed on hold, while your connected with the second caller.
2.
Begin Conversation
To
return to original call:
1.
Press switch-hook
2. Begin Conversation
*NOTE: You will only be able to receive one call at
a time with call waiting service. Only two call waiting tones are heard in
between 10-second intervals. Call
waiting tones are not heard during dialing. If you have call forwarding
features activated, it takes precedence over call waiting. Incoming calls will
be forwarded and you will not hear a call waiting tone.
To
Cancel Call Waiting: (this feature
is always included with call waiting)
There may be times when you would like to temporarily cancel call
waiting. Cancel call waiting allows you to do so when you don’t want your
current conversation to be interrupted. Call waiting reactivates when you hang
up.
To
activate before placing a call:
1.
Lift the handset
2.
Press * 7 0
3.
Listen for dial tone
4.
Dial number you want to
call
To
activate during a call:
1.
Press switch-hook
2.
Press * 7 0
3.
You are automatically
returned to the call in progress
*NOTE: As soon as the call is complete and you hang
up the phone, call waiting returns automatically to your phone.
Three way calling let’s you add a third party to your existing conversation.
How it works:
To add a third person to the call:
1.
Press
and quickly release the switch-hook to place the first person on hold.
2.
Listen
for dial tone.
3.
Dial
the third person’s phone number. (If you have speed dial, you
may dial one of your codes instead.)
4.
When
third person answer’s, announce conference before making it a 3-way
conversation.
5.
To
make 3-way connection, press and quickly release the switch-hook.
6.
Begin
Conversation
To cancel the 3-way call:
1.
If
the third person did not answer, or you wish to disconnect them, just press and
quickly release the switch-hook. You’ll
be reconnected to the person holding.
2.
To
end the call completely – simply hang up.
*NOTE: When the 3-way call includes long distance, you pay only for the
call’s you make. Call waiting does not work during a 3-way call.
Speed dial makes it easier for you to call your most
frequently dialed numbers with faster access. Speed dial provides storage and
easy dialing for up to 8 numbers.
How it works:
To program your speed dial list:
1.
Lift
the handset and listen for the dial tone.
2.
Press
* 7 4
3.
Listen
for the dial tone.
4.
For
1 digit speed dialing: Assign a speed code digit by choosing any number 2-9 for
each telephone number.
For 2-digit speed dialing:
Assign a speed code digit by choosing any number 20-49 for each
Telephone number.
5. Dial the telephone number you wish to assign to that speed code. (For long distance calls, be sure to include “1” plus the area code.)
6. Listen for confirmation tone. Repeat steps 1-5 to add each number on your list or to change an existing number.
7. Hang up.
To call someone on your Speed Dial
list:
1. Lift the handset and listen for the dial tone.
2. Dial the one or two-digit speed code, then press #
To change your Speed Dial list:
1.
Lift
the handset and listen for the dial tone.
2.
Press
* 7 4
3. Listen for the dial tone.
4. Dial the one or two-digit speed code you wish to change.
5. Listen for the cancellation tone, then the dial tone.
Business Line Security Package
Ultra forward allows you to forward your calls from
any telephone other than the one to which the service is assigned anytime, any
day.
How it works:
To Call Forward from a remote location:
1.
Lift
handset and listen for the dial tone.
2.
Dial
the appropriate access toll free number nearest to you: (This will be your
access number)
Ř 1-866-544-9900
(Includes: Charleston, Huntington, Ripley,
Summersville, Parkersburg, Pennsborro, Peterstown, Milton, Logan)
Ř 1-866-700-7052
(Includes: Bridgeport, Buckhannon, Clarksburg,
Elkins, Fairmont; Morgantown; New Martinsville, Sutton, Weirton, Weston,
Wheeling)
Ř 1-866-638-9209
(Includes: Bluefield, Athens, Princeton, Welch)
Ř 1-866-638-9210
(Includes: Martinsburg, Keyser, Frederick MA,
Hagerstown MA, Cumberland MA)
Ř 1-866-638-9210
(Greensburg PA, Uniontown PA, Washington PA)
Ř 1-866-700-7053
(Includes: Altoona PA, Johnstown PA)
3.
Listen
and follow the instructions that you hear.
4.
When
it asks you to enter your telephone number, enter your telephone number call
forwarding is activated on.
5.
Enter
your PIN number. (1234 or last 4 digits of your telephone number)
6.
Press
* 7 2 to activate yourcall forwarding
7.
Press
1 to select call forwarding
8.
Enter
the telephone number you wish your calls to forward to.
9.
Listen
for confirmation tone.
10.
Hang
up
To cancel call forwarding from a remote location:
1.
Follow
Steps 1 – 5
2.
Press
* 7 3 to cancel your call forwarding.
3.
Listen
for confirmation tone.
4.
Hang
up
With Caller ID you know who is calling, before you
answer your phone. Caller ID basic shows you the number of the person calling,
while Caller ID deluxe lets you see the name and number of each person calling
you.
How it works:
1.
When you
receive a call, wait until your telephone completes the first ringing signal.
2.
The
telephone number of the person calling you will automatically appear on your
display screen.
*NOTE:
·
Subscription
to Caller ID requires the purchase of a display telephone or an add-on display
unit.
·
The letter “P” or “PRIVATE” appears on your screen, the caller may have
blocked the display of their number by pressing *67 before placing the
call. You can choose whether or not to
answer the call.
·
If “UNKNOWN NAME/NUMBER” or “OUT OF AREA” or “O” appears, the caller is
in an area that does not support Caller ID services.
Call Trace allows you to activate a trace record of the last incoming call.
How to use:
1.
Lift
the handset and listen for the dial tone.
2.
Press
* 5 7
3.
Listen
for the confirmation announcement telling you a number to dial.
4.
Call
that number & report that you have dialed call trace. Please provide date
and time.
*NOTE: The traced number will only be released to the law enforcement
office handling your case. Phone
companies are not permitted to release a traced telephone number to any
customer.
Call Block (Selective Call Rejection)
Call block allows you to block specific numbers from being able to call you.
How to use:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 6 0
3.
Follow
the automated voice prompts to program the numbers you want to block from
calling you.
To cancel or edit your call block list:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 8 0
3.
Follow
the automated voice prompts to edit your call block list.
Priority Call (Selective Distinctive Ring)
Priority Call allows you to identify your Important
calls by a distinctive ring.
How to use:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 6 1
3.
Follow the automated voice prompts to program
the numbers you wish to priorities.
To cancel or edit your priority call list:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 8 1
3.
Follow
the automated voice prompts to cancel or edit your priority call list.
*NOTE: Priority call can also provide for a distinctive call waiting tone for
each number. You can only have up to 6 numbers programmed.
Other Available Features
Identa Ring
Identa Ring allows you to have two numbers to ring on one line. You are able to identify which number the caller is calling you by the sound or pattern of ring.
To
activate:
1.
Preprogrammed – this
feature must be activated by FiberNet.
2.
Please contact customer
service by dialing 1-800-320-6144.
*NOTE: Although you have two
telephone numbers assigned to your line, you have just one line and only one
conversation can be held at a time.
This feature allows you to decline calls from those who have blocked their number from Caller ID.
How it works:
Callers who have blocked their number from your Caller ID display hear an announcement that you do not accept anonymous calls, and that they should remove call blocking and redial your number. All other calls will ring through as usual.
To activate:
1. Lift the handset and wait for the dial tone.
2. Press * 7 7
3. Listen for a confirmation tone or announcement.
4. Hang Up
To turn off:
1. Lift the handset and wait for the dial tone.
2. Press * 8 7
3. Listen for a confirmation tone or announcement.
4. Hang Up
Call Transfer
Allows you to transfer a call to another number.
To activate:
1.
Must
be on the phone with the caller you wish to transfer.
2.
Press
switch hook button (or release key) and listen for dial tone.
3.
Dial
the telephone number you wish to transfer the call to.
4.
Announce
transfer
5.
Hang
up
Call
Pick Up/Directed Call Pick Up (Centrex
feature only)
Allows you to answer a ringing telephone from any
line.
To activate Call Pick Up:
To answer another ringing telephone within within
your pick-up group:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 7 9 to start conversation.
To hold you’re existing call and pick up another
ringing telephone:
1.
Press
the switch hook (or release key) button
2.
Listen
for the dial tone.
3.
Press
* 7 8 to start conversation with second party.
To return to caller on hold:
1.
Press
the switch hook (or release key) button again.
2.
Start
conversation.
To activate Directed Call Pick Up:
To answer any specific ringing telephone:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 5 2
3.
Listen
for the second dial tone.
4.
Dial
the intercom cod assigned to the ringing telephone.
5.
Start
conversation.
Auto
Recall (Repeat Call or Redial Call)
Get through to busy numbers automatically, as soon
as they’re free!
How it works:
Save yourself the wasted time of dialing busy
numbers over and over. Your phone
alerts you as soon as the line is free, and automatically connects you to your
call.
How to use:
1.
After
you hear a busy signal, press and release the switch hook on your phone.
2.
Listen
for the dial tone.
3.
Press
* 6 6
4.
Listen
for confirmation tone.
5.
You
will hear an announcement saying that RECALL will attempt the connection.
6.
If
the line is still busy, hang up. Your
phone will automatically check the number for up to 30 minutes.
7.
A
special call back ring alerts you if the line becomes free.
8.
Lift
the handset and your phone will automatically dial the call.
To turn off your redial request:
1. Lift handset and listen for the dial tone.
2. Press * 8 6
3. Listen for the confirmation tone.
4. Hang up.
Call back the last person who called, even if you
didn’t answer.
How it works:
If you don’t answer a call for any reason, you can
still reach the person who last called.
Return the call by dialing and easy to remember code.
How to use:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 6 9
3.
Your
call will go through like a normal call.
If the line is busy:
4.
Hang
up. Your phone will automatically keep
trying the line for up to 30 minutes.
5.
A
special callback ring alerts you if the line becomes free.
6.
Lift
the handset, and your phone will automatically dial the call.
To cancel this feature:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 8 9
3.
Listen
for the confirmation tone.
4.
Hang
up.
Select forward allows you to program selective calls
to be forwarded to a designated telephone number.
How it works:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 6 3
3.
Follow
the automated voice prompts to program the numbers you wish to forward.
To turn off forward:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 8 3
3.
Follow
the automated voice prompts to cancel forward feature.
Selective Call Acceptance allows you to program your
phone to accept those calls from a special list of callers. You decide which calls ring through.
How it works:
Only those calls on your list will ring through,
while all other callers will hear an announcement saying you are currently not
accepting calls.
To activate:
1.
Lift
handset and listen for the dial tone.
2.
Press
* 6 2
3.
Listen
for the automated voice prompts to program the numbers of the callers you wish
to receive calls from.
To turn off:
1.
Lift
the handset and listen for the dial tone.
2.
Press
* 8 2
3.
Follow
the automated voice prompts.
Intercom Dialing (Centrex feature only)
Intercom dialing allows you to call other lines within your system by
dialing a two-digit code.
To
activate:
1.
Lift handset and listen
for the dial tone.
2.
Press # plus the
intercom code.
3.
The call is
automatically routed to the person assigned to that code.
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INTERCOM |
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Name |
Code |
Telephone Number |
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#20 |
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#21 |
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#22 |
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#23 |
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#24 |
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#25 |
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#26 |
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#27 |
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#28 |
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#29 |
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#30 |
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#31 |
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#32 |
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#33 |
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#34 |
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#35 |
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#36 |
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#37 |
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#38 |
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#39 |
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#40 |
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#41 |
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#42 |
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#43 |
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#44 |
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#45 |
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#46 |
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#47 |
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#48 |
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#49 |
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