FAQs

How do I learn more about the telephone features that my service with FiberNet has?

For your reference, FiberNet provides an online reference for feature instructions, from the customer service section of our web page.


When I start service with FiberNet, will my telephone number change?

No, you are able to keep your existing number. However, if you choose you may take a FiberNet number.


Will I be listed in the phone book?

Yes, we offer services similar to your existing phone company, including unlisted or unpublished services.


Does FiberNet offer Voice Mail Service?

Yes. Voicemail service will allow callers to record a message when your telephone is busy or goes unanswered.


Does FiberNet offer Directory Assistance and other Operator Services?

Yes. You will continue to dial the same number you always have for both Operator Services and Directory Assistance.


Does FiberNet offer long distance services?

Yes. FiberNet is able to provide you with both your local and long distance services.


Will I have to change my present telephone wiring?

No. You are able to keep all the existing wiring just as it is.


Who do I contact if I have questions about adding or changing a service, repairing an existing service, or billing?

For billing inquiries: Monday through Friday, 8:00 A.M. to 5:00 P.M., dial 1-800-320-6144, press 2.

24-hour customer service numbers for outages, repairs, or changes in service: just dial 304-720-2139 or 304-720-0200 or 1-800-320-6144; press 1 and one of our representatives will be happy to help you.


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