Contact Us
Retail Store Locations & Hours
Customer Service
Phone: 1-800-320-6144
Email: help@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
Broadband and Video Sales
Phone: 1-800-262-2200
Email: broadband@lumos.net
1900 Roanoke Road
Daleville, VA 24083
Mon-Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
Internet and Broadband Technical Support
Phone: 1-888-553-6454
Email: help@lumos.net
Video Help and Technical Support
Phone: 1-888-553-6454
Email: videohelp@lumos.net
Repair
Phone: 611 or 1-800-320-6144
1154 Shenandoah Village Drive
Waynesboro, VA 22980 24hrs
Business Sales
Phone: 1-800-262-2200
Email: salesteam@lumos.net
Meet our Business Sales Team
Business Sales Office Locations
Lumos Networks Bill Payment Options
Support
Broadband
DSL
Broadband XL
General Information
Lumos Networks TV
General TV Information
Equipment Setup
Voice
Instruction Guides
- Voicemail Guide [PDF]
- Voicemail with Fax Guide [PDF]
- Calling Features Guide [PDF]
Long Distance
Business
Integrated Voice Services
Long Distance
- Long Distance Options
- International Long Distance Rates [PDF]
- Lumos Networks Long Distance Agreement [PDF]
General Info
- Voicemail Guide [PDF]
- Voicemail with Fax Guide [PDF]
- Business DSL FAQs
General Information
Agreements & Terms
- Lumos Networks Privacy Policy [PDF]
- Lumos Networks Do Not Call Policy [PDF]
- Agreement for COM, NET and ORG domains [PDF]
- Agreement for INFO domains [PDF]
- Agreement for US domains [PDF]
My Account /
Online Bill
Lumos Networks Security Reminders
- Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords.
- Lumos Networks will never ask for personal information via email or when you log on.
- To securely end your online sessions, log off after every session.
- Use antivirus software and keep it updated.
- Computer Security FAQs