Our Mission

To enhance the customer experience by delivering high-quality data, broadband, business voice and IP services with excellence and integrity.
We are dedicated to providing excellent customer service through reliable network coverage and effective communication with our customers.

Lumos Networks will establish and maintain a position as a leader in the market through our ability to recognize and respond to customer needs. This will be acomplished by both providing extended network coverage and maintaining a customer-first approach. The Lumos Networks team will serve its customers through our expertise and experience.

"Our Technology Comes With People"

Our Core Values

Customer-first

• Pursue excellence as defined by our customers
• Recognize that customer satisfaction is each employee's responsibility
• Exceed expectations of customers and partners
• Continually question how actions will impact our customers
• Strive to deliver the highest value to our customers

Integrity

• Be rigorously honest and truthful in all of our dealings
• Maintain high ethical standards
• "Walk the talk", our actions match our words

Teamwork

• Commit to the success of the team
• Take accountability for team results
• Meet all comitments made to the team
• Accept the obligation to perform at your personal best
• Trust and have confidence in your teammates to perform
• Communicate openly and constructively with team members
• Treat others with respect at all times
• Approach decisions from a consolidated Company perspective
• Support team decisions, once reached

Continuous Growth

• Strive for continuous improvement in efficiency and effectiveness in all that we do
• Ensure processes have been throughly developed and tested prior to implementaion
• Rigorously review our processes to identify potential areas of improvement

Ownership

• Accept responsibilty for delivery on comitments
• Ensure that encountered problems are resolved in a satisfactory and timely manner
• Own the customer's problem until it is resolved
• Act as if the business were your own

Employee Growth

• Foster personal and professional development
• Maintain a supportive and healthy work environment
• Encourage balance between work, family, friends, and community
• Respect the value that indivdual differences offer