DSL FAQs

How do I know if I qualify for DSL service?

Contact Lumos Networks Broadband Sales and Services and provide your name, physical address, and telephone number.

How do I setup my Internet email account on DSL?

When you contact Lumos Networks Broadband Sales and Services for DSL service, the representative can set up email accounts, usernames and passwords for you. You may also contact general Customer Service to make any changes to or add new email accounts.

How can I upgrade the speed of my DSL service?

Contact Lumos Networks Broadband Sales and Services

Do you supply the DSL modem?

Lumos Networks supplies a DSL modem at no additional charge during your period of service. In the event a modem experiences any issues, a replacement modem will be shipped to you free of charge. If you terminate your Lumos Networks DSL service, you must return the modem, or charges will be billed to your account.

Can I provide my own DSL modem?

No. Lumos Networks only supports the modems that are supplied as a part of the Lumos Networks DSL service.

How do I install my DSL modem?

When the modem is delivered to you, a complete set of instructions is included
Click here to view/print a copy of these instructions.

Can I set up a network for my DSL connection?

Yes, you can set up a network connection for your DSL. Lumos Networks nHome Solutions offers an Lumos Networks supported wireless/wired router and wireless devices for your PC or laptop when needed. Click Home Solutions for more details.

What can I do if my DSL service appears to be down?

Contact Lumos Networks Internet and Broadband Technical Support

How can I address a security issue with my DSL service?

Lumos Networks DSL service does not include a firewall or other security protection. Security is the responsibility of the customer. Companies who provide Local Area Network (LAN) Services often have a variety of security solutions available for a fee.

Can I access my DSL email account(s) via dial-up?

Your email account is accessible from any Internet enabled computer via this website on our Lumos Networks.net Email page. If you do not have access to another Internet enabled computer while away from your DSL enabled computer, you may want to purchase an additional dial-up account from Lumos Networks at an additional charge. Contact Lumos Networks general Customer Service for details.

Computer Security & the Internet

The great thing about DSL is that it's a big pipe to the Internet ... the computer security challenge with DSL is the fact that it's a big pipe to the Internet! Regardless of how you connect to the Internet, there are potential security challenges that should be addressed. Click on details for more information ...

Where can I view the Lumos Networks Internet Services Terms & Conditions?

Click to view: Lumos Networks Internet Services Terms & Conditions